On the evening of 1st September, I ordered an ice cream with waffle cone for my mother, but she didn’t like the cone. So I requested the staff to transfer the ice cream that was in the cone into a cup. Note that I didn’t ask for a new bill to made or new ice cream, I only asked to transfer my ice cream into a cup and discard the cone, obviously without any refund. However it seems the staff is quite untrained, they refused to give us a cup citing price differences between cup and cone, which wasn’t even relevant. I tried to explain the ask and ensure there was no communication gap, but it was pretty clear that the staff understood our request and yet refused to comply. In fact, to our dismay, they started attending other customers halfway through the conversation. All we asked for was a cup, and all it would have taken was an act of courtesy. Looks like you guys have a long way to go when it comes to customer satisfaction.

Review no :240 Chose to go with butterscotch ice cream & shake in bottle post dinner. Keventers is always a great place to enjoy thick shakes & icecreams. VFM : 4/5 Service :4/5 Overall 4/5

my first time trying this and it turned out to be very good...moreover staff was very polite ! loved it!! will be visiting for sure again...

It’s a small place but it is very good I think there should be more varieties in shakes but taste is also nice and it is very good in shakes

Very bad experience i took an exotic mango shake that too they did not have a large one so had to take regular these guys dint even give me a straw and the bottle was just half filled very bad experience